Ajay is a Senior CX professional with over 28+ years experience across Hospitality, Technology, and Real Estate sectors. He has been instrumental in consistently exceeding revenue targets; setting industry-defining standards and benchmarks in CX; establishing Standardised Operating Procedures and getting them externally certified (ISO 9001:2015 and 10002) across industries; establishing, measuring, and exceeding Customer Satisfaction Scores (CSAT, TSAT, LSC, NPS, etc). He has set up both centralized as well as distributed pan-Indian service organizations.
