Puja Mehra

VP, Vodafone Idea Limited

Business, Strategy & Entrepreneurship | Customer Satisfaction, Customer Satisfaction, Design Thinking

Puja Mehra

Biography

Leading a Key circle of Vodafone India, as custodian of Customer Experience, I am responsible for building a strong operations arm and driving a Customer Experience Excellence culture cutting across all contact Channels. Experience design through multi mode VOC's, & Digital transformations for a seamless delivery.  Building a common vision for all stakeholders and nurturing the delicate interdependencies among multiple functions towards unified brand experience and Creating Service as a Differentiator.  

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