Garima is a passionate customer success leader with deep expertise in digital transformation, multi-cloud solutions, and AI-driven innovation. She partners with enterprises to unlock agility, scalability, and efficiency while ensuring measurable customer outcomes. With over a decade of experience managing large and strategic accounts, she bridges the gap between customer needs and product capabilities, enabling adoption, retention, and long-term value realization.
She brings strong technical credibility across AWS, Google Cloud, and Salesforce ecosystems, and has worked extensively on orchestrating complex architectures and integrations. A strong advocate for AI in customer success, Garima is enthusiastic about leveraging conversational and agentic AI to transform customer experiences, streamline adoption, and drive product-led growth.
Specialties: Customer Success Strategy, Enterprise Account Management, AI-Driven CX, Product Adoption, API & Integration Consulting, Cloud Platforms (AWS, GCP, Salesforce), Product Demos, Design Thinking, ITIL Concepts, Digital Transformation, Career Coaching.
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