Customer Satisfaction Speakers in India

Aditya Ghosh, Co-founder of AkasaAir is a remarkable leader known for driving hyper-growth across various organizations. With experience in managing a workforce of over 25,000 employees, Aditya has a Midas touch in transforming people-driven organizations globally. Aditya serves on the Board of Directors of Fabindia - India’s largest retail platform; and OYO, one of the world’s leading hospitality chains, contributing his expertise to diverse sectors. Aditya started his career in 1996 as a corporate law executive, providing legal counsel to notable entities like InterGlobe, GSK Beecham, PepsiCo, and the World Bank. His leadership journey includes serving as the former President and Board Member of IndiGo, propelling the airline to success, and later transitioning to the unicorn OYO. A compelling speaker, Harvard Business school graduate Aditya shares insights and experiences from his leadership roles at various corporate events and conferences, captivating audiences with his blend of professional and personal skills.

Anand Pillai is a seasoned business leader with over four decades of experience in leadership roles across multinational corporations such as Reliance Industries, HCL Technologies, and the TATA Group. As the Managing Director of Leadership Matters, Anand is a recognized expert in sales, leadership, organizational transformation, and innovation. He excels in facilitating better communication, sharing business updates and strategies, and team building, while also developing problem-solving skills within organizations. Anand has coached CXOs and managers across various sectors, including IT, Finance, Banking, Manufacturing, and Hospitality. His strategic focus is on elevating client performance, applying world-class management practices, and fostering accountability in learning and development. Anand’s unparalleled expertise in building customer relations and driving organizational success makes him a transformative force in the business world.

Kulmeet serves as the visionary force behind SAP's growth and innovation strategies tailored for the Indian Subcontinent, showcasing his exceptional leadership and unwavering customer-centric approach. His role is pivotal in driving remarkable transformations and delivering extraordinary SAP experiences to clients. In the context of digital transformation, Kulmeet stands as a versatile business and technology leader, leading organizations and teams on their journey towards digital reinvention. During his tenure as Managing Director at Adobe, he played a pivotal role in accelerating business growth across Enterprise, SMB, and Consumer sectors, expanding Adobe's digital footprint. Before Adobe, Kulmeet held influential positions at Microsoft Corporation and Sun Microsystems, amassing invaluable experience in the dynamic tech landscape.

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Ridhi Khosla Jalan is an Interior Designer and India's Premium Design Influencer. Ridhi has carved a unique niche for herself on social media by sharing the latest trends, newest finds in the world of architecture, interior and home decor. She has been collaborating with some of the most sought-after Indian and International brands.  Ridhi is the only influencer who was invited by the Ministry of Culture for the exclusive opening of PMO's Art Gallery in Delhi on the occasion of Gandhi Jayanti. She also had the privilege to exclusively preview the launch of Swadesh, Nita Ambani's passion project dedicated to uplifting Indian craftsmanship. Ridhi's design prowess and influential network, positions her at the forefront of the design landscape making her a key influencer in shaping India's architecture, design and cultural narrative.

Ramit Mahajan has 20+ years of experience in various facets of Supply Chain – leading SCM operations across countries and SBUs, Global Business Transformation and as Lean Six Sigma Master Black Belt from GE. He completed his MBA from IIT Delhi and B.E. from University of Mysore. Ramit has exposure across multiple business cycles – growth/ maturity/ restructuring and across different industries. He is currently the Head for Supply Chain Enablement and Head of Customer Service for IMEA region besides serving as the Resident Head of Supply Chain for Indian Subcontinent at Henkel, a 20Billion Euro German Chemical and Consumer Goods company.

Aman Gupta, the visionary behind boAt, has pioneered a remarkable transformation in India’s Direct-to-Consumer (D2C) market, driving boAt to become a household name. With his sharp business acumen, Aman identified and disrupted an untapped segment, fueling India's growth in the audio and wearables categories. Under his leadership, boAt achieved an extraordinary milestone in FY23, manufacturing around 15 million products in India, solidifying its dominance in the hyper-growth wearables market. A graduate of Northwestern University’s Kellogg School of Management, Aman’s influence extends beyond business; he was also selected to accompany Prime Minister Narendra Modi on a historic visit to France. As a judge on Sony TV's Shark Tank India, Aman continues to shape the entrepreneurial landscape, offering invaluable leadership insights and driving customer satisfaction with his compelling storytelling and expertise.

Piyush Pandey, the Executive Chairman and Creative Director at Ogilvy & Mather India, is a trailblazer in the advertising world. Rising from a trainee Account Executive to the pinnacle of leadership, he has garnered over 400 ad awards globally. His innovative campaigns, like Fevikwik and Cadbury's, resonate deeply with the Indian masses, earning him recognition as "the most influential man in Indian advertising" by The Economic Times. Piyush's journey from Jaipur to the helm of Ogilvy is marked by a relentless pursuit of excellence and a commitment to transcending colonial norms. With over 600 national and international awards, including double Gold at Cannes, his creative prowess remains unmatched, shaping the future of advertising in India and beyond.

Supriya is an ICF accredited coach. With over 25 years corporate experience, she is able to understand what her clients' pain points are, empathize with them, and work with them towards getting clarity on their goals and aspirations. She is empanelled with BetterUp and Growthspace as an Enterprise Coach. Her last assignment was with HP Inc – as Head of Sales. She has worked previously with organisations like NTT Data, IBM, Ramco Systems, and Microland. 

Manoj Kohli, the Former Country Head at SoftBank India, is a dynamic leader with a stellar track record of driving success across diverse sectors. Instrumental in supporting SoftBank Group, SoftBank Vision Fund, and over 20 portfolio companies, including OLA, OYO, and Paytm, his exceptional leadership and customer-centric approach have been pivotal in fostering growth. Previously, as the CEO and Managing Director of Bharti Airtel, Manoj transformed the company from serving 2 million to over 400 million customers, showcasing an unwavering commitment to innovation and customer satisfaction. His visionary leadership scaled Bharti Airtel's India operations by 100x before undertaking international responsibilities for 20 countries. Passionate about industry transformations, Manoj extends his expertise to guide entrepreneurs and CEOs, addressing growth challenges and executing profitable strategies, establishing him as a transformative force in the business landscape.

Rrahul Sethi is the Co-founder and Head of Delivery at Expoodle. Rrahul Sethi started his career in the early 90s as a project manager and then proceeded to gain experience in multiple facets of the industry. At the turn of the millennium, he took a plunge into the world of technology. He successfully founded two product development startups before co-founding Expoodle in 2020, a MarTech company that focuses on democratizing the XR space with experiential marketing solutions. Currently, he is engaged in conceptualizing digital brand solutions, focusing on Virtual and Augmented reality. Rrahul enjoys public speaking and has been a Keynote speaker and panelist at various prominent international conferences. His area of interest is technology, metaverse, people, project, leadership, mentorship, business, etc. He has also mentored more than 250+ faculties and students in the development programs of educational institutions.

Siddhartha is MD and COO of a leading Full Service Investment Bank at its Asset Management Vertical. Siddhartha is a visionary, forward looking thinker, educationist, author, mentor for startups and b school students, and a popular figure on social media on account of his Short notes and articles. With two decades of experience in Financial markets across Private sector and MNC Banks, Wealth firm, Investment bank, Siddhartha specializes in economics, Capital markets, fundraising, People management, banking and behavioural finance.

Bhavani is a Certified trainer and life coach from CPD UNITED KINGDOM. She conducts various training sessions and workshops for corporates, working professionals and educational institutions, based on Communication Skills, Soft Skills, Public Speaking and Personality Development. She also provides personal counselling for students and professionals to find their ideal career and niche. Some of her expertise are: Campus to Corporate Training, Business writing, Persuasive Communication, First time manager training, Entrepreneurship.

With over 30 years’ experience in successful business leadership, JP led teams and organizations to innovative solutions and greater achievement. During his tenures at Lakme, India Today and Bausch and Lomb, his colleagues applauded his strategic ability, energetic leadership and strong team building styles. JP used a distinct leadership practice of ‘leading through coaching.’ JP is described as proactive and focused—noted as a marketing wizard—who also supported and invited the creativity and input of his teams. His motivated attention to the person as well as the job at hand increased the investment of his team and resulted in successful business campaigns. JP possesses a deep understanding of people and what they need to succeed; essentially someone to believe in them and lead them forward.Since 2008, JP has focused on ‘Co-Evolution/Co-Creation and Facilitation in the Execution of Highly Focused, Distilled and Clear Thoughts, Insights and Action Plans with Measurable Results/Return on Investment’. 

A Go-To-Market (GTM) specialist managing functions including Sales, Marketing, Customer Success, Product Support, Strategy, Partnerships, and Revenue Operations. Sales and Marketing in SaaS Solution. If you are looking for a Speaker, Panelist for Artificial Intelligence in Sales and Marketing, Drop me a message. Develop and Design Strategies around, Sales, Customer Experience, Social Media, Profitability for the Emerging + Developed markets. Large Value (Million$) to Transaction selling with CIO, CMO, CHRO. Strong Network in the Outsourcing, Internet, Cloud and Talent.

Rohit is dedicated to empowering 10 million salespeople to sell more, earn more, and achieve greater effectiveness, productivity, and happiness in their roles. With over 20 years of experience in Sales, Leadership Development, and Behavioral Training, Rohi is both a professional salesperson and a passionate trainer. His mission is expressed through coaching, workshops, and facilitation, aiming to help individuals reach their fullest potential. Rohit delivers practical, results-oriented training that transcends theory and consistently produces tangible outcomes. His clients include business owners and organizations looking to enhance or grow their sales teams. Using a fact-based, proven sales system tailored to specific needs, Rohit’s energetic and engaging sessions break the monotony of traditional methods, leading to dramatic results. His expertise spans Sales Process Development, Sales Training, Social Selling, Digital Sales, and more.

Rishi Jagmohan Singh is a talent development professional & Executive Coach (ACC ICF) with 20+ years' global experience of Organizational & Leadership Development aligned to strategic corporate goals across diverse industries. He is the author of the bestseller book- "Are YOU a Digital Dinosaur". Rishi is a rare breed who specializes in Leadership Development and Digital Transformation in the Corporates and SME's. He focusses on building digital talent so that they help in digital transformation. He is a Global speaker and conducted workshops and Seminars in various South Asian Countries.

Manu specializes in building brands and bringing Rapid Revenue Growth to organizations engaged in Consumer & Technology Products. He has expertise in setting up and growing multi-channel, multi-vertical, multi-brand organizations, and delivering outstanding revenue in India and MEA. He has expertise in devising effective Marketing & Customer Experience Strategies and has strong knowledge of content marketing, digital & e-commerce setup, performance marketing & ROI analytics. He has had success in bringing international organizations, brands, and foreign investors to India and building brands, recruiting teams, setting up operations, and building desired revenue. He currently helps both Start-ups & Grown-ups in their quest for Innovation in Strategy, GTM, Course-Correction, Tactical Thinking, Creativity, Higher Revenues, Brand Strengthening and strong Customer Affinity.

Savitha is a High-Performance Leadership Coach, Founder of Success With Savitha, and the Host of the Success With Savitha Podcast. With over 17 years of experience in Corporate India, she has worked with top brands like Airtel, Tata Docomo, Telenor, ICICI Prudential, and Novo Nordisk in various roles across Sales, Marketing, Customer Service, Retail, and Operations. In 2017, she launched her global coaching business, now serving clients in 12 countries. Her podcast has surpassed 200K downloads, and she has coached over 200 businesses and trained more than 3,000 professionals. As a Forbes Council Member and award-winning speaker, Savitha has been featured in prominent media outlets like FOX, ABC, and CBS. Passionate about female entrepreneurship, she is committed to investing in and empowering women-owned businesses. Savitha’s superpower lies in driving results and helping clients level up in their careers or businesses.

Deepak is a 38 year veteran of the Financial services industry. Having spoken at leading industry event like the Mutual Fund Round Table, IFA Galaxy, IPFA, ICAA, and Arthamitra Gurukulam. His articles have been published in leading financial magazines. He is a 2 times speaker at the Tedx Gateway Unplugged in Mumbai. A life member of the prestigiuos Million Dollar Round Table (MDRT-USA), and life member of the Chairman"s Club (LIC of India). His Certifications include the Advanced Financial Goal Planner form AAFM(USA) and Award in Financial Planning from CII(UK) His YouTube channel has 500+ byte sized 2 minute videos on every possible topic on Personal Finance.

Anna Durai is Chennai's most loved auto driver. With 10,000+ followers on Facebook and more than 40 speeches at corporate offices and two TED talks to his credit, he is literally going places. Seven years ago, as a class 12 dropout, he stunned Chennai with his auto which offered a list of amenities that redefined the travelers’ experience. His speech went viral on YouTube, making him an overnight sensation. What started with newspapers and magazines has now turned into a tech-savvy vehicle and boasts a tablet, laptop, TV, and Wi-Fi service for people who don't have access to the internet. He installed a debit and credit card swiping machine to rid his customers of all the troubles due to the exact change amount. He is a keynote speaker on customer service and a customer delight icon. He has traveled across the country delivering talks in the metro cities.

Abhaya Gupta is a renowned authority on luxury retail and brand strategy in India. His diverse expertise encompasses writing, advisory roles, public speaking, thought leadership, and philanthropy. He has left an indelible mark in the realm of luxury brands and lifestyle through his ventures, including Luxury Connect LLP, Luxury Connect Business School, and Luxury Cruxx. As a Marshall Goldsmith stakeholder-centered certified coach, he serves as the President of the Centre for Education Growth & Research, Delhi NCR Chapter and advises 'Promising Indians,' 'Behind The Ramp,' and 'Modestreet Fashions.' Gupta's legacy includes pioneering franchise tie-ups with iconic fashion brands, launching innovative concepts, and earning prestigious titles such as 'Luxury Retail Icon of the Year 2012' and a consistent presence among 'Indian Luxury's top 100.' He shares advice and experience on marketing, consumer behaviour, customer satisfaction, innovation & strategy besides luxury across sectors and geographies.

Imran has over 21 years of experience in Training, Teaching, Facilitating and Learning & Development. Imran has excellent knowledge of call center procedures and expertise in quality assurance and is well versed in training customer service employees and supporting experienced employees to improve their performance. He creates educational material, conducts training sessions, identifies skills gaps, and ensures staff members stay motivated. He has an MBA in Training and HR and has worked with clients like HP,IBM, Airtel, Aptech, Deloitte, Samsung, Cognizant, Accenture, Sun Capital among others and is conversant in training on Selling Skills, Listening Skills, Self-Confidence, Behavioral Skills, Presentation Skills, Professional Etiquettes, Impression Management, Personality Development, Telephone/Email Etiquettes, Goal Setting and customer delight.

Rahul Dey possesses over 20 years of experience in product strategy, development, and organizational planning, with a keen focus on integrating artificial intelligence (AI) into product innovation. With a robust background in leading multi-site program management teams, he excels in scalable software architecture and engineering management, leveraging AI technologies for enhanced performance. Rahul's proficiency spans the entire product lifecycle, from feasibility analysis to execution and rollout, integrating AI solutions to drive efficiency and innovation. Known for fostering exceptional results and team spirit, he has spearheaded numerous challenging programs, demonstrating independent problem-solving skills and a drive for success in AI-driven initiatives. His interpersonal finesse and knack for creating an optimal engineering culture underscore his reputation as a seasoned leader in delivering high-performance AI-powered products.

Arundhati is a seasoned professional with almost a decade of experience in the healthcare and media sectors. She is the founder of a training and coaching company focused on the healthcare industry. Arundhati has led major healthcare drives in India and worked closely with pharmaceutical companies to develop marketing strategies for their brands. She has held senior leadership positions and aims to transform the healthcare sector while helping organizations and professionals across various industries and levels navigate career progression.

Vivek is a Gallup certified strength coach, thought leader with exceptional public speaking skills. He is the visionary behind QuantumSkills Learning Solutions, India's leading firm firm on corporate training. He has been in the learning management space for the past 23 years and has been a Consultant and L&D leader in various organizations like American Express, IndiGo and IndiaMART and has been rated as a specialist in his field.

Public Speaking ( Prime focus: Motivation, Leadership and Customer Experience) is Vivek’s passion and he has cumulatively clocked more than 10,000 hours of cumulative Public speaking, facilitation and coaching so far covering more than 12000 participants and coachees.

Pooja is a versatile professional with expertise spanning technical business development in pigments for industries such as paints, textiles, and plastics, as well as QbD-based pharmaceutical generic formulation, focusing on risk assessment and lifecycle management. Dedicated to continuous learning, she hones her skills in communication, collaboration, negotiation, project management, research, and business intelligence.  

As a thought leader, Pooja shares perspectives on her blog, Being Thoughtful, inspiring others to broaden their horizons. Her creative pursuits align with her commitment to social causes, reflected in her work with Kiran Kraft Castle, where art meets purpose. An AI enthusiast, Pooja is captivated by the transformative potential of artificial intelligence across industries. Her multidimensional approach blends technical expertise, creativity, and a passion for meaningful impact.  

Soumita runs her award-winning fashion brand, Zyenika, which makes fashishion inclusive particularly for people with visible and invisible disabilities, and the elderly. She also enables  brands with inclusive solutions, for customer service, product design, employee diversity sensitisation, accessibility and organisational inclusion policy. She has been awarded with the prestigious Global Honeybee Network Creativity and Inclusive Innovations Awards amongst others.

Soumita uses her lived experience of an acquired disability at the age of 32, along with that of policy researcher and communications strategist to drive inclusion as an entrepreneur and storyteller. Her commitment towards DEI can be seen in her strong ties with the community and her constant awareness building through her books, as well as being an expert panellist and speaker on TEDx, CNBC, NDTV, etc. More recently, she is published in an anthology of fairytales, retold from a feminist DEI lens.