Sanjay Nirwan

CTO / Head IT - dnata , Emirates Group, dnata , Emirates Group

Leadership and Management | Business Transformation, Information and Communication Technology, Tourism and Hospitality

Sanjay Nirwan

Biography

Sanjay is the Chief Technology Officer at Dnata, Emirates Group, where he leads enterprise-wide digital transformation, IT strategy, and operational technology planning. With extensive experience in enterprise architecture, IT service management, cloud services, and cybersecurity, he has successfully managed complex technology initiatives that drive efficiency and reduce operational costs. Sanjay has played a pivotal role in product development and deployment, including business analysis, system design, change management, and technical documentation.

He is known for building long-term partnerships with clients and vendors and has consistently delivered high-impact results across e-commerce, Salesforce, SAP integration, contact center technologies, and IT audit frameworks. His expertise spans key compliance and governance standards, including PCI DSS, GDPR, BCP/DR, and ITIL. Sanjay’s strategic leadership and ability to overcome complex project challenges have earned him recognition within the Emirates Group. He continues to drive innovation and operational excellence across global IT operations.

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